Intervention Closure: Outsource Your Intervention Management with an Offshore Call Center in Tunisia

Project closure is an essential step in guaranteeing customer satisfaction and ensuring that all the necessary actions have been carried out correctly. A well-structured closing process not only allows you to check that the work has been carried out correctly, but also to document the actions taken, assess the quality of the service provided and prepare for any follow-up action that may be required. Our project closure services at Advancia Téléservices guarantee rigorous follow-up and complete traceability for optimum management of field missions.

Intervention closure : Ensure total customer satisfaction with our comprehensive services

• File compliance check: At the end of each assignment, we carry out a complete check to ensure that all tasks have been completed to standard, guaranteeing that the assignment is closed and that the client’s expectations have been fully met.

• Detailed intervention report: We provide a detailed intervention report, documenting the actions carried out, the solutions found, the equipment used and recommendations for future interventions. These reports are shared with customers and archived for optimum traceability.

• Gathering customer satisfaction: After each intervention, we ask for customer feedback to assess their satisfaction with the quality of the service. This enables us to identify areas for improvement and anticipate future needs.

• Post-intervention follow-up management: Advancia Téléservices implements post-intervention follow-up to ensure that the solutions implemented are working properly and that the customer does not encounter any new problems. If necessary, we schedule additional interventions.

• Updating databases and CRM: Every time an intervention is completed, it is recorded in your CRM or intervention management system to ensure that customer files are accurately updated. This keeps a complete history and facilitates future interventions.

• Invoicing and administrative management: Once the job has been completed, we also take care of the invoicing and administrative tasks associated with the job. This ensures a smooth process for your customers and avoids delays in payments or account management.

The benefits of our service closure service

• Full traceability and transparency: Thanks to full documentation of each job, you benefit from full traceability of the actions carried out, offering transparency to your customers and facilitating internal audits or quality controls.

• Continuous service improvement: Systematic collection of customer feedback andanalysis of service reports enable you to identify areas for improvement and continuously optimise the quality of your services.

• Reduced risk of re-intervention: By verifying compliance and ensuring post-intervention follow-up, we reduce the risk of re-intervention or customer complaints, thereby guaranteeing greater customer satisfaction.

• Full technical support: Advancia Teleservices provides technical support to technicians when connecting customers, ensuring that all installations are carried out correctly. This direct assistance enables any problems to be resolved quickly in the field, ensuring a quality service from the outset.

Why choose Advancia Teleservices’ service closure service?

• Thoroughness and accuracy: Before closing an intervention file, we carry out a rigorous check of the data to ensure that it complies with established requirements and standards. This includes Information Control and Quality Assessment

• Personalised follow-up: Advancia Teleservices teams tailor the closure process to the specific needs of each client and type of intervention, ensuring a bespoke approach.

• Advanced technology: We use high-performance digital tools to facilitate the management of interventions, such as :

1. Integrated management systems: these systems enable smooth coordination between teams in the field and the service centre, ensuring that all parties have the same information.
2. Mobile applications: technicians can access all the information they need in real time, improving their efficiency in the field.

• Continuous improvement: every service closure is analysed, and best practices and suggestions for improvement are shared with the technical team to ensure constant skills development.